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Privacy Policy

About us 

UNO committed to ensuring the privacy of the personal information you have provided us. This Privacy Policy ('Privacy') describes how UNO collects, holds, uses and discloses your personal information and how the information is protected. 
 
Copies of this Policy are available free of charge by contacting our Privacy Officer or can be downloaded from our website https://www.uno.com.np/privacy-policy Please note that, this Policy does not extend to websites of third parties that we may provide links to on or from our website. 
 
Your privacy is important to us 

We protect your information, and aim to be clear and open with how we use your information. This policy explains how we handle your personal information.  
 
What information do we collect? 

We collect your personal information when you register on our website, information including; 
 
Your personal identifications, including your full name, address, date of birth, gender, contact details and passport size photo.  
 
In some cases we may ask you any incomplete personal information from you to verify your identification through email or telephone. 
 
How do we collect your information? 

We usually collect your personal information through our online (website/application), telephone: 
 
When you register online through our website/application, we collect your personal information, including your full name, address, date of birth, gender, contact details and passport size photo.  
 
When you sent your information or document through email or text or multimedia message. 
 
When you disclosed the information on the phone by you. 
 
How do we use your information? 

We use and disclose the information collected and held about you so that we may 
 
Verify your identity in order to provide you the service you have requested; 
 
Provide UNO card based discount and points discounts; and 
 
Continuously improve our website/application and our customer experiences. 
 
If you do not want to receive direct marketing message, please unsubscribe through our website/application. 
 
Who do we share your information with?  

Our merchants/businesses for the purposes of providing you UNO card based discounts and points discounts; 
 
 
Keeping your information safe 

We keep your information safe and secure. Our staffs are trained in how to keep your information safe and secure. We keep your information in the password encrypted electronic system. Only authorized person can access to this information. We will retain your information for as long as needed to provide services to you, or as required by law. Where we no longer need your information, we will take reasonable steps to destroy or de-identify it. 
 
Despite our efforts, no method of transmission over the internet, or method of electronic storage, is 100% secure. If you have any questions about security on our website, please contact us. 
 
 
Making a privacy complaint 

If you have a complaint regarding our handling of your personal information or  if you believe we have breached the Privacy Act, do contact us.
 
We will respond to your complaint within 30 days of receipt of the initial complaint. 
 
We will provide you with a written notice setting out our decision. If we are unable to resolve the complaint within 30 days we will: 
 
Inform you of the delay and the reasons for the delay; and 
 
Specify a date when a decision can reasonably be expected. 
 
All complaints will be processed free of cost 
 
 
You can contact us with any questions or concerns at: 

Email: info@uno.com.np
Phone: 9801051051 9801039413
Whatsapp/Viber: 9801039413