Copies of this Policy are available free of charge by contacting our Privacy Officer or can be downloaded from our website https://www.uno.com.np/privacy-policy
Please note that, this Policy does not extend to websites of third parties that we may provide links to on or from our website.
Your privacy is important to us
We protect your information, and aim to be clear and open with how we use your information. This policy explains how we handle your personal information.
What information do we collect?
We collect your personal information when you register on our website, information including;
Your personal identifications, including your full name, address, date of birth, gender, contact details and passport size photo.
In some cases we may ask you any incomplete personal information from you to verify your identification through email or telephone.
How do we collect your information?
We usually collect your personal information through our online (website/application), telephone:
When you register online through our website/application, we collect your personal information, including your full name, address, date of birth, gender, contact details and passport size photo.
When you sent your information or document through email or text or multimedia message.
When you disclosed the information on the phone by you.
How do we use your information?
We use and disclose the information collected and held about you so that we may
Verify your identity in order to provide you the service you have requested;
Provide UNO card based discount and points discounts; and
Continuously improve our website/application and our customer experiences.
If you do not want to receive direct marketing message, please unsubscribe through our website/application.
Who do we share your information with?
Our merchants/businesses for the purposes of providing you UNO card based discounts and points discounts;
Keeping your information safe
We keep your information safe and secure. Our staffs are trained in how to keep your information safe and secure. We keep your information in the password encrypted electronic system. Only authorized person can access to this information. We will retain your information for as long as needed to provide services to you, or as required by law. Where we no longer need your information, we will take reasonable steps to destroy or de-identify it.
Despite our efforts, no method of transmission over the internet, or method of electronic storage, is 100% secure. If you have any questions about security on our website, please contact us.
Making a privacy complaint
If you have a complaint regarding our handling of your personal information or if you believe we have breached the Privacy Act, do contact us.
We will respond to your complaint within 30 days of receipt of the initial complaint.
We will provide you with a written notice setting out our decision. If we are unable to resolve the complaint within 30 days we will:
Inform you of the delay and the reasons for the delay; and
Specify a date when a decision can reasonably be expected.
All complaints will be processed free of cost
Information Collected while Using the Application
While using Our Application, in order to provide features of Our Application, We may collect, with Your prior permission:
Information regarding your location
Pictures and other information from your Device’s camera and photo library
We use this information to provide features of Our Service, to improve and customize Our Service. The information may be uploaded to the Company’s servers and/or a Service Provider’s server or it may be simply stored on Your device.
You can enable or disable access to this information at any time, through Your Device settings.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
To provide and maintain our Service including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
To manage Your requests: To attend and manage Your requests to Us.
For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
We may share Your personal information in the following situations: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, to contact You.
For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
With Your consent: We may disclose Your personal information for any other purpose with Your consent.
Retention of Your Personal Data
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Disclosure of Your Personal Data
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
Comply with a legal obligation
Protect and defend the rights or property of the Company
Application means the software program provided by the Company downloaded by You on any electronic device, named Nepali lai kaam Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Nepali lai kaam.
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security
You can contact us with any questions or concerns at:
Phone: 9801051051 9801039413